Deploy HelpDesk Techs 6.5x Faster with the New
Rapid Immersion Bootcamp
The “buddy system” for training is broken, so we made made a better way.
Why the Buddy‑System Fails (Old Way)
Every hire triggers a six-month fire drill. Supervisors lose billable hours “training from scratch” while ticket queues pile up. Training is outdated, improvised, or worse—outsourced to generic video courses, leaving new hires stuck shadowing techs without real practice or feedback. The result is wasted payroll, burned-out staff, frustrated clients, and a six-month slog just to reach 75% billability for a single Tier 1 Tech.
Rapid Immersion Bootcamp: The New Way
New techs hit 75% billable in just 30 days — 6.5× faster than the buddy system. In small-group, live/online sessions, expert MSP operators guide every technician by name. AI-driven helpdesk simulations blend real-time customer communication with real virtual machine troubleshooting. Each simulation is instantly scored by our proprietary AI engine for service quality, technical accuracy, and speed — delivering unprecedented performance measurement and technician productivity growth.
Cut Ramp‑Up Time & Increase Billability
One-time $1,999 enrollment cuts new hire ramp-up by 5 months vs the buddy system, unlocking tens-of-thousands in value.
Purpose‑Built for Managed Service Providers
Say goodbye to excuses and ambiguity.
Your one-stop shop for new hire training has arrived.
New Technology
VM labs connected to AI-customers integrate troubleshooting and customer service tasks into holistic ticket scenarios for techs need to resolve — exactly the same as helpdesk work.
Quantified Assessment
Each ticket is scored for customer service, troubleshooting, and speed, — quantifying what has always been subjective into tangible baseline, progress, and ROI metrics.
Live/Online Training
4-weeks of part-time, trainer-led, live/online training (Mon – Fri 12 – 2 PM ET) delivers a learn-apply-assess training progression ideal for fast-tracking new hires to billable production.
How Rapid Immersion Works (AI Labs + Live Training)
Techs log in to real VM workstations and RDP into networked VMs to troubleshoot root causes — all while interacting with AI-customers synced to live VM statuses for fully authentic resolution experiences. Each closed ticket is instantly scored, providing quantified, targeted feedback for immediate application.
Every tech starts with a Day 1 baseline assessment, capturing quantifiable metrics in customer service, troubleshooting, and resolution speed — the foundation for measuring progress your training ROI.
Program Structure & Monthly Starts (4‑Week Bootcamp)
With Ticket Simulator Training, you get a better, faster, more affordable solution — available every month so you can ramp new tech hires as soon as you hire them.
Program Structure
4-weeks, 10 hours per week (2 hours/day, Mon-Fri, 12 – 2 PM ET) – perfect for building habits without overwhelming schedules.
Monthly Starts
New cohorts begin the first Monday of every month, offering recurring availability for your new hire training needs all year-round.
Why 4 Weeks?
Four weeks is not too long, but long enough to develop customer service and troubleshooting disciplines you can count on.
Mastering the Top 12 MSP Ticket Issues
Instead of overly broad topics like “cyber security,” our training drives at resolving the most frequent MSP ticket issues — we call them the “12 Usual Ticket Suspects”.
1. Login Issues (Week 1)
Top Tickets: Windows account lockout, forgotten password (Windows/O365), MFA issues.
Training Detail: Training covers Microsoft Entra ID (Azure AD) and on-prem AD basics, ADUC, O365 Admin Center, self-service password reset, lockout policy, sign-in logs, conditional access, authenticator methods, time skew, and device login caches—enabling rapid unlocks, resets, and MFA remediation.
2. Performance Issues (Week 2)
Top Tickets: slow boot times, applications not responding, high CPU/memory usage.
Training Detail: Training prioritizes Task Manager/Resource Monitor, Startup Apps/services, clean boot, Event Viewer, Windows Update and driver basics, disk cleanup/Defender scan, profile/temp file hygiene, and hardware checks (RAM/SSD health). Technicians learn quick triage and fixes that immediately restore responsiveness.
3. Printer Issues (Week 3)
Top Tickets: printer offline/unreachable, print queue stuck, cannot find printer on network.
Training Detail: Training emphasizes Print Management MMC, restarting the Print Spooler, clearing queues, reinstalling drivers, testing TCP/IP ports vs WSD, ping/port tests, setting correct defaults, and basic permissions—equipping techs to restore connectivity and reliable printing fast.
4. Email Issues (Week 4)
Top Tickets: Outlook not sending, not receiving, emails stuck in Outbox.
Training Detail: Training covers Outlook profile repair/recreate, Cached Exchange Mode/OST reset, Send/Receive groups, mailbox size/quota, Online/Offline mode, Autodiscover/Connectivity tests, OWA verification, and Exchange Online service health/message trace—enabling rapid isolation of client, mailbox, or service-level causes.
Secure Your Spot in the Founding Partner Program
Founding Partner Program – Limited Seats & Benefits
Lock in pricing, gain prestige, and shape the future of MSP training. Limited to 10 MSPs.
🔒 Locked-In Pricing
Keep 2025 rates in 2026. Prices rise 15% in January.
🎯 Exclusivity
Only 10 MSPs, 50 total seats.
🌟 Recognition & Prestige
Your logo featured as a Founding Partner.
⚙️ Custom Development
Priority input on features and roadmap.
Deploy Your Techs 6.5x Faster
with our 4-week Rapid Immersion Training!- Ramp Tech 6.5x Faster than Buddy System
- Get $16,900 More Value than Buddy System
- Get Founding Partner Benefits Locked in for 2026
Upcoming Start Dates & Enroll Now
Training begins the 1st Monday of every month starting in October.
Schedule Intro Call
to secure your spot as a Founding Partner MSP — including all of the training and pricing benefits that come with it!